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Terms and Conditions

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Terms & conditions

for orders, commissions and sales,

from: "the commissioner/artist/commission consignee" bakka (Florence Heyer) and her team/colleagues,

to:     "The client/customer/person" paying the "artist" to create and/or sell costume pieces, props etc.

1. Extent of the work

Written agreement, condition for the development and payment of commissions.


The custmer is asked to not delete their facebook account before the end of a running commission, or additional work and therefore costs may accur. If further communication becomes impossible, the worst case would be a cancellation of  the commission without refund.

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The artist (bakka & colleagues) provides:

  • A personal, non-binding estimate of costs, including a detailed research of materials and techniques for the best options for the client's project costs 37€ +fees, refunded if the commission happens, not refunded if not)

  • Procuration of the needed materials and/or tools, or guidance of their choice

  • Making of the commissioned piece(s)

  • Submitting the commissioned piece via mail or handover after the commission has been paid fully by the client purchasing an insurance over the order’s value plus tracking, plus premium express shipping worlwide, if desired.

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Your personal calculation for your project:

  • Estimate of costs ("calculations") are not binding. Clients can request a calculation and not pursue the order.

  • Researching all details of a projects takes a lot of time. This small amount is a sparse payment for the long research and counseling to determine the client's commission's required budget.

  • Each commission is different and asks for a new calculation and is charged as such.

  • To request an estimate of costs for the client's project: Send all info on the checklist on facebook and transfer 37€ to payment@bakkacosplay.com (also: paypal.me/bakkaCosplay)

  • The fee will be refunded within the client's calculation as soon as the commissions starts, see 'payment'.

  • The material's prices and shipping conditions can change from the time of the calculation to the actual start of the commission. The artist does their best for the client's project within the given budget by researching the ideal materials and techniques and discusses adjustments with the client, if necessary.

2. Payment

The payment of the commissioned piece of work takes place in one or two instalments maximum, if not agreed differently, with min. 300 € for each instalment. One Instalment is min. 50% of the commissions’s price, unless the material costs exceed 50%, then the material costs count. The work on the commission begins only when the full amount or first instalment is transfered.

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  • First : Payment of 37 € for the detailed and customised calculation

  • 1. instalment: BEFORE materials can be bought

  • 2. instalment: BEFORE the order can be shipped (or handed over)

Please send a round sum first, then the remaining amount. For example: 1) 1000 €   2) 999,99 €  =  1999,99 €

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If instalments are desired, add 8€ for each transfer.

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INFO: The dates of the instalments aren’t fixed dates. Only after having received the payment will the artist start the commission. The earlier the client do the transfer(s), the earlier materials can be ordered and commissions begin.

Payment guide

Details to add to every transfer:

  • Important: Commission and/or invoice number given to after the first contact, for example: 202401AT17 
  • Real name and Facebook and Instagram names, if different. (If you don't wish to be named with your order there, tell us!)

  • The commission's subject: Series or Character, prop or hair piece etc

  • Status of the transfer, for example: 1 of 2 instalments"

  • invoice number if available

Transfer to:

Bank transfer (€-countries):

Florence Heyer
IBAN:  DE32 5855 0130 0002 5596 31
BIC:     TRISDE55xxx
Bank:  Sparkasse Trier

Paypal only when agreed upon:  payment@bakkacosplay.com

Payment

4. Other conditions

  • The work on a commission starts at the earliest after the full payment or after the first instalment, including the full value of the materials, has been transfered successfully.

  • The shipping/handover of the piece of work will only happen AFTER the amount written on the invoice has been transfered successfully on the bank account of the artist. The piece belongs to the artist until the amount has been paid completly.

  • The artist always seeks the best relation of price/quality to protect the client's budget. An unpredictable exceeding of the budget can’t be excluded unfortunatly. In this case however a solution will be found by reviewing the facts and inform the client.

  • The order situation from march to octobre is the most busy. Clients are asked to schedule their orders and payments early enough: minimum 2-3 months in advance, starting from the first instalment of min. 50% of the commission's value (see "payments"). Outside of this high season, minimum 1-2 months in advance are recommended, while also considering vast shipping times of the base material and  finished commissions.

  • Express commissions are possible and prioritised above other orders, while doubling its original costs.

  • The customs might demand import taxes when the commissions enters the client's country.

  • The client is welcome to snd appreciate the work and add clickable tags/links online and print media like so:
    " [wig][beard][etc.] made by : @bakkaCosplay – transformation artist (Facebook)   /   @bakkaCosplay (Instagram) ”

  • Tracking and insured delivery is highely recommended. The artist is not responsible for lost items.

  • The delivery includes a styrofoam head and wig stand and a free detangler depending on the kind of order.

  • There is no guarantee on the pieces if the client applied heat, pressure, alcohol based fluids (i.e. rubbing alcohol, hairspray etc) or too much friction etc. Repairs can be booked and are seen as seperate commissions.

5. Shipping

  • Shipping is worldwide, as long as the commissioned delivery services (p.ex. DHL) offer these destinations.

  • The order situation from march to octobre is the most busy. Clients are asked to schedule their orders and payments early enough: minimum 2-3 months in advance, starting from the first instalment of min. 50% of the commission's value (see "payments"). Outside of this high season, minimum 1-2 months in advance are recommended, while also considering vast shipping times of the base material and  finished commissions.

  • Express commissions are possible and prioritised above other orders, while doubling its original costs.

  • Orders will only be shipped/handed over AFTER the full pament of their value with a successful transfer to the artist's account. The piece belongs to the artist until fully paid by the client.

  • Orders are sent to the delivery address the client gave to the artist last. As soon as the client knows that their contact information will change (name, address, phone number, email etc), they must inform the artist ahead and then send their new contacts through the same channels mainly used for previous contact. The artist can't take responsabities for delayed or lost deliveries due to missing contact information updates, as its pathway is out of their hands the moment the delivery services are assigned for the parel's transport.

6. Agreement to the arrangements and conditions

  • The client accepts the arrangements and conditions above through a written consent to start a commission (via Facebook-Messenger), or through transfering the first instalment/the full amount.

  • By transfering the full amount or the first instalment (50% of the order's value or the costs of the materials, if these exceed, see payments), the client accepts the non-refunding of the paid amount after cancelling a commission later.

  • As soon as the cancelling comes in during the commission, the accomplished working hours won’t be refunded but the value of the not used hourly rate will be.

  • If a problem occurs, it must be settled with the artist to solve it in person to find everyone's best solution.

  • The artist works as rigorous and high-quality as the budget permits. Reparations of self-inflicted damage of the piece of work by the client will be seen as a new commission and charged as such.

7. Power of revocation

As each commission is an individual customisation after the client’s wishes, there is no right of withdrawal.
(§ 312d Abs. 4 Nr. 1 BGB Germany)

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  • The client is responsible for the correct transmission of their measurements. Corrections of eventual deviations and therefore changing the piece of work will be seen as new commission.

  • The artist sends photos of the work in progress, if desired by the client, and informs the client about the status of the commission. The client’s approvals are definitive.

  • The artist isn’t responsible for any alternations of the materials to be ordered after their approval by the client (re-stocking, change of supplier or the shop…).

  • The calculation's costs of 37€ is a small payment for the long research and counseling to determine a commission's needed budget and will be refunded as soon as the calclated commission starts. A new commission needs a new calculation which is charged as such.

  •  A calculation is valid 30 days after its creation, due to changes of prices and other circumstances.

8. Accountability

Purchased articles may contain latex and/or silicones. The client is committed to inform about health related intolerances and allergies. The contractor is not liable for possible caused damages or injuries.

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The conversations between the artist and the client are exclusivly read by my team to sort and organise commissions, for example to manage the information in the organisation platform "Trello". Now the ultimate test:  If you really have read, understood and accepted these conditions, send a Wohooo! with your checklist next to your approval of these terms & conditions. ;)  So we know that you really informed yourself about how our commissions work.

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